Refund policy

What is your return policy?

Due to the nature of our products, we’re unable to accept returns. This helps us maintain the highest standards of health and safety for all our customers, especially the little ones! That said, we’re always here to help! If you have any questions or concerns about your order, feel free to reach out to us here.

What forms of payment do you accept?

We accept the following payment methods: Shop Pay, Apple Pay, Google Pay, and all major credit and debit cards.

Where do you ship?

We ship to all doorsteps in the continental U.S. plus the District of Columbia via USPS. We currently do not ship to PO Boxes, APO, FPO, DPO addresses or U.S. territories.

How much does shipping cost? 

Kiddicare provides free shipping on orders over $55. If you do not reach our free shipping threshold, then our system will automatically add $9.99 for shipping.
We reserve the right to condense shipments if there are multiple orders going to the same ship to address to maximize shipping efficiency. 

When can I expect to receive my order?

Delivery times may vary based on your location. Typically, orders are processed within 1–2 business days. Orders ship via USPS with a transit time of 3 to 7 business days depending on your location. Our warehouses are closed on weekends and major holidays. Customers also have the option to expedite their orders for $25 with UPS 2Day. 
You’ll receive an email with tracking info once your order ships. If you have any questions about your order status, please reach out to our Customer Care Team. How can I track my order? 

As soon as your order ships, you’ll receive a confirmation email with a tracking link.

My package shows as delivered, but I have not received it? Or my package appears to be lost. What can I do?

Once a package leaves our warehouse in the suburbs of Pittsburgh, PA, it is in the hands of the carrier and thus you will need to reach out to the carrier for assistance in tracking/locating your product.  We are only able to check the tracking status using the tracking number. If it shows as delivered, but you have not received it, you will need to file a lost package claim OR if  there has been no movement on your package for several days, you will need to reach out and file a lost package claim.

Need additional help?

Please click here and our Customer Care team will be happy to help!